1 Introductory provisions
- The IMCAGES online store available at the imcages.com website is run by Mikołaj Iwanowicz running a business under the name IMCAGES Mikołaj Iwanowicz, Ordona 1, 05-825 Grodzisk Mazowiecki, Poland, entered into the Central Register and Information on Economic Activity (CEIDG) conducted by the minister competent for economy, NIP/VAT Number PL5342521207, REGON 364547966.
- These Regulations are addressed to both Consumers and Entrepreneurs using the Store and define the rules of using the Online Store as well as the rules and procedure for concluding Sales Agreements with the Customer at a distance via the Store.
- Consumer - a legal entity concluding a contract with the Seller as part of the Store, the subject of which is not directly related to its business or professional activity.
- Seller - a legal entity running a business under the name IMCAGES Mikołaj Iwanowicz, Ordona 1, 05-825 Grodzisk Mazowiecki, Poland, entered into the Central Register and Information on Economic Activity (CEIDG) kept by the minister competent for economy, NIP PL5342521207, REGON 364547966
- Customer - each entity making purchases through the Store.
- Entrepreneur - a natural person, a legal entity, and an organizational unit that is not a legal person, the separate law of which grants legal capacity, performing on its own behalf an economic activity that uses the Store.
- Store - an online store run by the Seller at the Internet address imcages.com
- Distance contract - contract concluded with the Customer as part of an organized system of concluding distance contracts (as part of the Store), without the simultaneous physical presence of the parties, with the sole use of one or more means of distance communication up to and including the conclusion of the contract.
- Regulations - these Store regulations.
- Order - the Customer's declaration of intent submitted via the Order Form and aimed directly at concluding the Product Sales Agreement or Products with the Seller.
- Account - customer account in the Store, it contains data provided by the customer and information about orders placed by him in the store.
- Registration form - a form available in the Store, enabling the creation of an Account.
- Order form - an interactive form available in the Store that allows placing an Order, in particular by adding Products to the Cart and defining the terms of the Sales Agreement, including the method of delivery and payment.
- Cart - an element of the Store's software in which the Products selected for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products.
- Product - a movable item / service available in the Store which is the subject of the Sales Agreement between the Customer and the Seller.
- Sales Agreement - a Product sales contract concluded or concluded between the Customer and the Seller via the Online Store. The Sales Agreement also means - in accordance with the features of the Product - a contract for the provision of services and a contract for specific work.
3 Contact with the Store
- Seller's shipping address: IMCAGES, Rokitno 3, 05-870 Rokitno, Poland
- Seller's e-mail address: [email protected]
- Seller's phone number: +48 690 339 336
- The Seller's bank account numbers are provided in the contact tab on the imcages.com website
- The Customer may communicate with the Seller using the addresses and telephone numbers provided in this paragraph.
- The Customer may communicate by phone with the Seller between 8:00 am and 4:00 pm
4 Technical requirements
To use the Store, including viewing the Store's assortment and placing orders for Products, you must have:
a.terminal device with access to the Internet and a web browser such as a computer, smartphone or tablet
b. an active e-mail account (e-mail),
c. cookies enabled,
5 General information
- The Seller, to the fullest extent permitted by law, shall not be liable for any disruptions, including interruptions in the functioning of the Store, caused by force majeure, unlawful actions of third parties or incompatibility of the Online Store with the Customer's technical infrastructure.
- Viewing the Store's assortment does not require creating an Account. Placing orders by the Customer for Products in the Store's assortment is possible either after creating an Account in accordance with the provisions of § 6 of the Regulations or by providing the necessary personal and address data enabling the Order to be completed without creating an Account.
- The prices given in the Store are given in PLN, Euro and GBP and are gross/brutto prices (including VAT).
- The final amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including fees for transport, delivery and postal services), about which the Customer is informed on the Store's website when placing the Order, including the moment of expressing the will to be bound by the Sales Agreement.
- In the case of an Agreement covering subscription or provision of services for an indefinite period, the final (final) price is the total price including all payments for the settlement period.
- When the nature of the subject of the Agreement does not allow, judging reasonably, to calculate the final (final) price in advance, information on the manner in which the price will be calculated, as well as charges for transport, delivery, postal services and other costs, will be given in the Store in the Product description.
6 Creating an Account in the Store
- To create an Account in the Store, you must complete the Registration Form. It is necessary to provide the following data: Name, Surname, Company (optional), NIP/TIN (optional), email and password
- Creating an Account in the Store is free.
- Logging in to the Account is done by entering the login and password set in the Registration Form.
- The Customer may at any time, without giving a reason and without incurring any fees, remove the Account by sending an appropriate request to the Seller, in particular via e-mail or in writing to the addresses provided in § 3.
7 Rules for placing an Order
In order to place an Order:
- log in to the Store (optional);
- select the Product that is the subject of the Order, and then click the "Add to Cart" button (or equivalent);
- log in or use the option of placing an Order without registration;
- if the option of placing an Order without registration has been chosen - fill in the Order Form by entering the details of the Order recipient and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), enter the invoice data, if different from the recipient's details,
- Click the "Order and pay" button / click the "Order and pay" button and confirm the order by clicking the link sent in the e-mail,
- choose one of the available payment methods and depending on the method of payment, pay for the order within a specified period, subject to § 8 point 3.
8 Delivery and payment methods offered
- The Customer may use the following methods of delivery or collection of the ordered Product:
a. Courier delivery DPD
b. Inpost parcel lockers - POLAND SHIPPING ONLY
- The customer can use the following payment methods:
- Payment by bank transfer to the Seller's bank account
- Electronic payments
- Payment by credit card.
- PayPal Payments (only Euro Payments)
- Google Pay
- Apple Pay
Detailed information on delivery methods and acceptable payment methods can be found on the Store's website.
9 Execution of the sales contract
- The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Store in accordance with § 7 of the Regulations.
- After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation takes place by sending the Customer an appropriate e-mail to the Customer's e-mail address provided when placing the Order, which contains at least the Seller's declaration of receipt of the Order and its acceptance for implementation and confirmation of the conclusion of the Sales Agreement. Upon receipt of the above e-mail by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
- If the Customer chooses:
a. Payment by bank transfer, electronic payment or payment by credit card, the Customer is obliged to make the payment within 7 calendar days from the date of the Sale Agreement - otherwise the order will be canceled.
- If the Customer has chosen a delivery method other than personal collection, the Product will be sent by the Seller within the time specified in its description (subject to paragraph 5 of this section), in the manner chosen by the Customer when placing the Order.
- A In the case of ordering Products with different delivery dates, the delivery date is the longest given date.
B In the case of ordering Products with different delivery times, the Customer has the option of requesting delivery of the Products in parts or delivery of all Products after completing the entire order.
- The start of the period for delivery of the Product to the Customer is counted as follows:
a. If the Customer chooses the method of payment by bank transfer, electronic payment or payment card - from the date of crediting the Seller's bank account.
b. If the Customer chooses the method of payment on delivery - from the date of the Sale Agreement,
- If the Customer selects a personal Product collection, the Product will be ready for collection by the Customer within the time specified in the Product description. The Customer will be additionally informed by the Seller about the readiness of the Product for collection by sending an appropriate e-mail to the Customer's e-mail address provided when placing the Order.
- In the case of ordering Products with different terms of readiness for collection, the Customer may collect the Products in parts (depending on their readiness for collection) or collect all Products after completing the entire order.
- The beginning of the period of readiness of the Product for collection by the Customer is counted as follows:
a. If the Customer chooses the method of payment by bank transfer, electronic payment or credit card - from the date of crediting the Seller's bank account.
- The Product is delivered within the territory of the European Union
- The delivery of the Product to the Customer is payable, unless the Sales Agreement provides otherwise. Product delivery costs (including fees for transport, delivery and postal services) are indicated to the Customer on the Online Store's website in the "Delivery costs" tab and when placing the Order, including when the Customer expresses his will to be bound by the Sales Agreement.
10 The right to renounce from the contract
- The consumer has the option to return the product without giving any reason within 14 days - in accordance with the Act
on consumer rights of 30 May 2014 (Journal of Laws of 2014, item 827 as amended). A consumer who has concluded a distance contract may withdraw from it within 14 calendar days without giving any reason and without incurring costs, except for the costs indicated below.
- The running of the time limit specified in sec. 1 begins with the delivery of the Product to the Consumer or a person other than the carrier designated by him.
- In the case of an Agreement that covers many Products that are delivered separately, in batches or in parts, the date specified in paragraph 1 runs from the delivery of the last item, batch or part.
- In the case of an Agreement which consists in the regular delivery of Products for a specified period (subscription), the date specified in paragraph 1 runs from taking possession of the first thing.
- The consumer may renounce from the Agreement by submitting to the Seller a declaration of renouncement from the Agreement. To meet the deadline for renouncing from the Agreement, it is enough for the Consumer to send a statement before the expiry of this period.
- The statement may be sent by traditional mail, fax or by e-mail by sending the statement to the Seller's e-mail address or by submitting the statement on the Seller's website - the Seller's contact details are specified in § 3. The statement can also be submitted on the form, which the template is attached as Appendix 1 to these Regulations and an attachment to the Act of May 30, 2014 on consumer rights, but it is not obligatory.
- Consequences of renounce from the Agreement:
a. In the event of renouncement from a Distance Agreement, the Agreement shall be deemed not to have been concluded.
b. In the event of renouncement from the Agreement, the Seller shall immediately return to the Consumer, no later than within 14 days from the date of receipt of the Consumer's statement on renouncement from the Agreement, all payments made by him, including the costs of delivering the goods, except for additional costs resulting from the Consumer's choice a delivery method other than the cheapest usual delivery method offered by the Seller.
- The return will be made by the Seller using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution that will not involve any costs for him.
d. The Seller may withhold the return until the Product is received back or until proof of its return is provided to him, whichever occurs first.
e. The consumer should send the Product back to the Seller's address provided in these Regulations immediately, no later than 14 days from the day on which he informed the Seller about the renouncement from the Agreement. The deadline will be met if the Consumer sends back the Product before the expiry of the 14-day period
f. The consumer bears the direct costs of returning the Product, including the costs of returning the Product, if, due to its nature, the Product could not be returned by regular mail.
g. The consumer is only responsible for the reduction in the value of the Product resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the Product.
- If, due to the nature of the Product, it cannot be returned by regular mail, information about this, as well as about the costs of returning the Product, will be included in the Product description in the Store.
- The right to renounce from a distance contract is not entitled to the Consumer in relation to the Agreement:
a.in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specification or serving to satisfy his individual needs,
b. in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging has been opened after delivery,
c. in which the subject of the service is an item that deteriorates quickly or has a short shelf-life or,
d. for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the service that after the performance of the service by the Seller, he will lose the right to withdraw from the Agreement,
e. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline to withdraw from the Agreement,
f. in which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items,
g. for the delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement,
h. for the delivery of digital content that is not saved on a tangible medium, if the performance began with the Consumer's express consent before the deadline to withdraw from the contract and after informing the Seller about the loss of the right to withdraw from the Contract,
11 Complaint and warranty
- The Sales Agreement covers new Products.
- In the event of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the provisions on warranty in the Civil Code.
- Complaints should be submitted in writing or electronically to the addresses of the Seller provided in these Regulations.
- The Seller will respond to the complaint immediately, and if the Customer is a Consumer - no later than within 14 days. If the Customer is a Consumer and the Seller does not respond to the complaint within 14 days, it is considered that the Customer's request was considered justified
- Goods returned as part of the complaint procedure should be sent to the address given in § 3 of these Regulations.
- If a guarantee has been granted for the Product, information about it, as well as its content, will be included in the description of the Product in the Store. The Seller will also attach a warranty card to the sold Product.
12 Out-of-court ways of dealing with complaints and claims
- Detailed information on the possibility for the Consumer to use extrajudicial means of dealing with complaints and claims and the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection Inspectorates of the Trade Inspection and at the following internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
- The consumer has the following exemplary possibilities of using out-of-court complaint and claims procedures:
The consumer is entitled to apply to a permanent amicable consumer court referred to in Art. 37 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to settle a dispute arising from the Agreement concluded with the Seller.
The consumer is entitled to apply to the provincial inspector of the Trade Inspection, pursuant to Art. 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller.
The consumer may obtain free assistance in resolving the dispute between him and the Seller, also using the free assistance of the poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers) .
13 Personal data in the Online Store
- The administrator of personal data of Customers collected via the Online Store is the Seller.
- Customers' personal data collected by the administrator via the Online Store is collected in order to implement the Sales Agreement, and if the Customer agrees - also for marketing purposes.
- The recipients of personal data of the Customers of the Online Store may be:
a. In the case of a Customer who uses the Online Store with the method of delivery by post or courier, the Administrator provides the Customer's collected personal data to the selected carrier or intermediary performing the shipment at the request of the Administrator.
b. In the case of a Customer who uses the Online Store with the method of electronic payments or with a payment card, the Administrator provides the collected personal data of the Customer to the selected entity servicing the above payments in the Online Store.
- The customer has the right to access their data and correct them.
- Providing personal data is voluntary, but failure to provide the personal data indicated in the Regulations necessary to conclude a Sales Agreement results in the inability to conclude this contract.
14 Product and Company Reviews and Opinions
1.1. The Customer of the Online Store has the option of voluntarily and free of charge to issue an opinion on purchases made in the Online Store. The subject of the opinion may also be an assessment, photo or review of the purchased product in the Online Store.,
1.2. After making purchases in the Online Store, the Seller sends an e-mail to the Customer with a request to issue an opinion and a link to the online form enabling it to be issued - the online form allows you to answer the Seller's questions regarding purchases, evaluate them, add your own description regarding the opinion and a photo purchased product. In the absence of issuing an opinion after receiving the first invitation to issue an opinion, the Seller will send the invitation again.
1.3. An opinion may be issued only by the Customer who has made purchases in the Seller's Online Store.,
1.4. The opinions issued by the Customer are published by the Seller in the Online Store and the TrustMate.io business card.
1.5.Issuing an opinion may not be used by the Customer for unlawful activities, in particular for activities constituting an act of unfair competition against the Seller, or activities infringing personal rights, intellectual property rights or other rights of the Seller or third parties.,
1.6. An opinion may be issued only for products actually purchased in the Seller's Online Store. It is forbidden to conclude fictitious/sham sales contracts for the purpose of issuing opinions. The author of the opinion may not be the Seller himself or his employees, regardless of the basis of employment.,
1.7. An opinion issued may be removed by its author at any time.
15 Final Provisions
- Agreements concluded through the Online Store are concluded in Polish or English languages
- The Seller reserves the right to amend the Regulations for important reasons, that is: changes in the law, changes in payment and delivery methods - to the extent to which these changes affect the implementation of the provisions of these Regulations. The Seller will inform the Customer about each change at least 7 days in advance.
- In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the act on the provision of electronic services; the Act on Consumer Rights, the Act on the Protection of Personal Data.
- The customer has the right to use out-of-court complaint and redress methods. For this purpose, he may submit a complaint via the EU ODR internet platform available at: http://ec.europa.eu/consumers/odr/.